Talk to us
PlatNum is a small operation, so these all reach the same people. Picking the closest match just gets your message to the right context faster.
What are you writing about?
Something is broken, a result looks wrong, or you cannot get into your account.
Include the page you were on and the parcel or address you were looking at. That gets to an answer faster than a description of the symptom alone.
Email about product supportQuestions about a charge, a plan change, cancellation, or a refund request.
Include the account email and the approximate charge date.
Email about billing and refundsRefund and Cancellation PolicyMulti-county access, multiple seats, API access, custom exports, or a walkthrough before you commit.
Useful to include: which counties, how many seats, and whether you need data out of the product as well as in it.
Email about enterprise and demosA parcel, zoning designation, permit record, or assessed value that does not match the public record.
Include the parcel identifier or address and what you expected to see.
Email about data correctionsData sources & attributionAccount data requests, deletion questions, or a suspected security issue.
You can export or permanently delete your account yourself from the account page.
Email about privacy and securityPrivacy PolicyContract access
Contract access is county-scoped and can carry negotiated view, report, Portfolio, comparison, bulk-search, API, export, and seat terms. Nothing is enabled until the agreement is recorded for the account and county.
Before you write
PlatNum screens what published rules and public records suggest. Only the jurisdiction can tell you what it will approve. Take the analysis to their counter, not instead of it.
We can explain how a number was produced and what assumptions drive it. We cannot advise on an acquisition, and nothing in the product is investment, legal, lending, appraisal, or permitting advice.
Coverage is Whatcom County, Washington at launch. If you need another county, tell us which one — that is the signal that decides where we expand.
Might be faster
Several common questions have a fuller answer in the product documentation.